13 Best AI Chatbots for Enterprises

Since ChatGPT captured the zeitgeist with its release in 2022, the buzz around AI chatbots has intensified. Technologies such as machine learning (ML), deep learning (DL), and natural language processing (NLP) combine to create large language models (LLMs) that underpin AI chatbot capabilities.

Businesses realize the potential value of leveraging AI chatbots to accelerate digital transformation. Enterprise-ready AI chatbots can do more than just answer questions; the best solutions are customized to fit a business’s needs. They can leverage a company’s data to ensure a reliable source of truth, automate back-office tasks, and make smart decisions.

This article will explore the best AI chatbots enterprises can leverage today. These platforms go beyond simple conversation and are helping meet modern demands for operational resilience.  

1. Microsoft Copilot

• G2 rating: 4.3/5
• Best for: Online search, text and image generation 

Microsoft Copilot helps with online searches, text creation, and image generation. It combines OpenAI’s latest models with Bing’s data to answer complex questions, generate reports, and create visuals using DALL-E. Integrated with Microsoft 365, it streamlines work across apps, making research and content creation faster and more efficient.

Key AI features

• Data generation: Creates reports and insights using Microsoft and OpenAI data.
• Multi-platform support: Works with Office 365 apps like Word, Excel, and Teams.
• Collaboration tools: Provides AI-driven summaries, reviews, and suggestions.

Integrations

• AI insights: Uses Salesforce Einstein to analyze data and find trends.
• Chatbots: Works with Service Cloud for automated customer support.
• Automation: Uses AI to streamline tasks and workflows.

Pricing

Plan	Price	Duration
Free Version	Free	N/A
Pro Plan	$19/User	Monthly

2. Salesforce Einstein Copilot

• G2 rating: 4.5/5
• Best for:  Sales, service, and insights

Salesforce Einstein Copilot is an AI assistant for Salesforce CRM. It helps sales and service teams by answering questions, automating tasks, and giving real-time insights. Users type a request and get instant help. It connects with Salesforce’s suite of tools to make work easier and improve customer interactions in one single place.

Key AI features

• AI-powered data insights: Extracts key CRM trends.
• Natural language processing: Understands and responds to prompts.
• Automated task handling: Manages routine processes with AI.

Integrations

• Slack: Delivers AI insights in team chats.
• Outlook: Automates email responses and insights.
• Google Sheets: Syncs AI analysis in spreadsheets.

Pricing

Plan	Price	Duration
Free	Free Trial	N/A
Einstein For Service	$60/User	Monthly

3. ChatGPT

• G2 rating: 4.7/5
• Best for: Automation, efficiency, and integration.

Arguably the most well-known AI chatbot on the market, ChatGPT has found value within business spheres for its flexibility across many use cases. It handles customer support, drafts emails, summarizes documents, and analyzes data. Businesses mostly use it to automate tasks and improve efficiency. It also integrates with various systems and can be customized for different industries, including finance, healthcare, and eCommerce.

Key AI features

• Automated content generation: Writes emails, reports, and legal summaries
• Data pattern recognition: Extracts insights from structured and unstructured text
• Custom AI training: Adapts responses based on industry-specific terminology

Integrations

• Slack: Supports workplace collaboration with automated responses
• Salesforce: Assists in CRM interactions with AI-driven insights
• Microsoft Teams: Summarizes discussions and generates actionable insights

Pricing

Plan	Price	Duration
Free	Free Trial	N/A
Plus	$20	Monthly
Pro	$200	Monthly
Team	$30/User	Monthly
Enterprise	Custom	Monthly

4. Google Gemini

• G2 rating: 4.4/5
• Best for:  Workspace integration, automation, analysis, and efficiency.

Google Gemini is known for its deep integration with Google Workspace. Enterprises use it for drafting emails, managing spreadsheets, and creating reports. It tracks previous interactions, making follow-up tasks faster. Its ability to analyze structured data also helps teams spot trends directly within Sheets or Docs, saving time on manual reviews.

Key AI features

• Workspace integration: Automates tasks in Gmail, Docs, and Sheets
• Contextual memory: Remembers past interactions for improved accuracy
• Data analysis: Extracts trends and patterns from enterprise datasets

Integrations

• Google Workspace: Enhances Docs, Sheets, and Gmail
• BigQuery:  Analyzes large-scale business data
• Google Cloud API: Custom AI workflows for specialized tasks

Pricing

Plan	Price	Duration
Free	Free	N/A
Standard	$22.80/User	Monthly
Enterprise	$54/User	Monthly

5. Claude (Anthropic)

• G2 rating: 4.5/5
• Best for: Secure and ethical AI for compliance-heavy industries

Claude is an AI chatbot designed for secure and ethical business use. It helps companies process contracts, review compliance documents, and draft reports in the finance, law, and research sectors. Businesses trust it to handle complex tasks while following strict safety rules, making it ideal for highly regulated industries.

Key AI features

• Regulatory compliance analysis: Processes contracts and legal documentation
• Advanced document handling: Summarizes large reports quickly
• Custom AI behavior: Adjusts tone and style to match corporate standards

Integrations

• Slack: Provides legal and compliance insights
• Notion: Organizes internal documentation and research
• Data encryption services: Protects sensitive information during interactions

Pricing

Plan	Price	Duration
Free	Free	N/A
Pro	$18	Monthly
Team	$25/User	Monthly
Enterprise	Custom	Monthly

6. Meta AI

• G2 rating: 4.3/5
• Best for: AI-driven customer interaction on social platforms

Meta AI helps businesses manage social media by automating Facebook, Instagram, and WhatsApp replies. It answers customer questions, suggests ad content, and supports multiple languages. Companies use it to improve online interactions and save time, making it useful for brands running ads and talking to customers worldwide.

Key AI features

• Automated messaging: Handles customer queries on social channels
• Multilingual support: Translates interactions in real time
• Ad content suggestions: Generates captions and ad copy

Integrations

• Facebook Messenger: Manages customer service chats
• WhatsApp Business: Supports automated responses for global audiences
• Instagram:  Assists with post-scheduling and content suggestions

Pricing

Plan	Price	Duration
Free	Free	N/A

7. Jasper

• G2 rating: 4.7/5
• Best for: AI-driven content creation for marketing teams

Jasper helps businesses create marketing content quickly. It writes blog posts, ads, and social media updates that match a brand’s style. Its built-in templates improve SEO, making content easier to find online. Companies use it to boost visibility and save time on writing while keeping their messaging consistent.

Key AI features

• Content templates: Generates brand-consistent marketing materials
• SEO optimization: Suggests keywords and improves content ranking
• Tone adjustment: Matches content style to corporate branding

Integrations

• HubSpot: Supports automated marketing campaigns
• SurferSEO: Optimizes content for search engines
• Google Docs: Enables in-platform content editing

Pricing

Plan	Price	Duration
Creator	$39/User	Monthly
Pro	$59/User	Monthly
Business	Custom	Monthly

8. Perplexity.ai

• G2 rating: 4.7/5
• Best for: Real-time information retrieval for research-heavy enterprises

Perplexity.ai is great at giving detailed, research-based answers. Businesses in fields like law, education, and technology use it to find information quickly. It also links its answers to reliable sources, which helps industries that need proof or documentation for the data they use, making it trustworthy for sensitive work.

Key AI features

• Real-time fact-checking: Provides sources with every response
• Technical knowledge access: Handles complex, domain-specific queries
• Custom datasets: Supports specialized research topics

Integrations

• Google Scholar: Sources academic research
• JSTOR: Provides access to academic papers
• Notion: Allows the organization of research-backed answers for team collaboration.

Pricing

Plan	Price	Duration
Free	$1 (Per million)	N/A
Premium Plan	$2 (Per million)	N/A
Enterprise Plan	$3 (Per million)	N/A

9. Poe

• G2 rating: 4.7/5
• Best for: Multi-bot access for specialized enterprise queries

Poe lets businesses switch between different AI models for different tasks. Companies use it for everything from technical support to creating content. It’s especially helpful for teams that need different types of AI responses without having to jump between different platforms, saving time and improving workflow efficiency.

Key AI features

• Multi-bot access: Offers specialized AI models for different tasks
• Task-specific optimization: Selects the right AI based on user queries
• Custom response settings: Adjusts output formats for business needs

Integrations

• Zapier: Connects with thousands of apps
• Slack: Provides varied AI responses within team chats
• Google Sheets: Supports real-time collaboration and data management for businesses.

Pricing

Plan	Price	Duration
Free	Free	N/A

10. You.com

• G2 rating: 4.4/5
• Best for: AI-powered search engine for enterprise research

You.com is a search chatbot tool businesses can customize to meet their needs. It summarizes search results, creates content, and provides real-time information for research. Companies use it to track competitors, stay updated on trends, and do market research, helping them make better decisions and stay ahead of the competition.

Key AI features

• Custom search filters: Refines search results for business needs
• Real-time insights: Tracks current events and trends
• Summarization tools: Condenses long articles and reports

Integrations

• Slack: Shares research summaries with teams
• Zapier: Automates research tasks across apps
• Google Drive: Allows document generation and direct collaboration within the workspace.

Pricing

Plan	Price	Duration
Free Plan	Free	N/A
Pro Plan	$15	Monthly
Team Plan	$25	Monthly
Enterprise Plan	Custom	N/A

11. Pi (Inflection AI)

• G2 rating: 5.0/5
• Best for: Personalized AI interactions for customer support

Pi is built for one-on-one business interactions. Companies use it for customer service, HR questions, and personalized user experiences. It can change its tone to fit the business’s style, making it perfect for industries where building strong client relationships is important.

Key AI features

• Personalized responses: Tailors conversations to user profiles
• Emotional recognition: Adjusts tone for sensitive interactions
• Real-time feedback: Provides instant response adjustments

Integrations

• Zendesk: Enhances customer support chats
• Salesforce: Personalizes CRM interactions
• HubSpot: Helps automate client communication, enhancing the support experience.

Pricing

Plan	Price	Duration
Free	Free	N/A

12. Tidio

• G2 rating: 4.7/5
• Best for: Industry-specific AI support for technical enterprises

Tidio is a chatbot tool that helps businesses talk to customers on websites and social media. It answers questions quickly and tracks information about customers. Tidio allows companies to work faster by handling simple questions so teams can focus on harder ones.

Key AI features

• Automated support: Answers customer questions automatically.
• Personalized chats: Adjusts responses based on the customer.
• Data tracking: Keeps track of conversations for better service.

Integrations

• Shopify: Connects to online stores for better customer help.
• Facebook Messenger: Manages chats on social media.
• Zapier: Links Tidio with other business tools for easy workflow.

Pricing

Plan	Price	Duration
Starter	€29	Monthly
Growth (Popular)	€59	Monthly
Plus	€749	Monthly
Premium	€2999	Monthly

13. HuggingChat

• G2 rating: 4.8/5
• Best for: Industry-specific AI support for technical enterprises

HuggingChat is a chat creation and deployment platform that allows businesses to build and customize AI chatbots. It’s open-source, meaning companies can train it with their own data to create tailored AI solutions. This makes it ideal for businesses needing specific, adaptable AI tools for customer service or other tasks.

Key AI features

• Custom model training: Builds AI models on proprietary data
• Privacy-first architecture: Keeps data control in-house
• Adaptable language processing: Handles multiple languages and dialects

Integrations

• GitHub: Supports code management, reviews, and version control.
• Slack: Provides AI insights within team chats for smooth workflows.
• Notion: Helps organize and access critical data and research easily.

Pricing

Plan	Price	Duration
HF Hub	Free	Unlimited
Pro Account	$9	Monthly
Enterprise Hub	$20/User	Monthly

A look ahead at the future of AI chatbots 

AI chatbots are becoming a resource across enterprises, handling a range of tasks from customer service to internal processes. 

Automating repetitive work with chatbots helps businesses save time, reduce errors, and improve efficiency. As chatbots become smarter, they will handle even more complex tasks.

Looking ahead, AI chatbots will play a bigger role in fields like cybersecurity and adaptive software maintenance. In cybersecurity, they will help detect threats faster by monitoring network activity. 

In software maintenance, they will assist with updates and fix issues before they become problems. AI as a service is fast becoming a critical tool for businesses, offering scalable, cost-effective solutions to enhance efficiency and reduce downtime.

As these chatbots evolve, they will continue to support businesses in managing large volumes of data and adapting to new challenges.

People Also Ask

• What is the difference between chatbots, AI chatbots, and virtual agents?
  A chatbot follows fixed rules to answer basic questions. It can only respond in certain ways. AI chatbots learn from conversations and can answer more complex questions. Virtual agents are like AI chatbots but can handle scheduling appointments or fixing problems.
• What is the difference between a chatbot and a FAQ?
  A chatbot responds to questions in real-time, adapting to different queries. It can answer a variety of questions. A FAQ is a static list of questions and answers. It doesn’t change or interact with users.
• How do AI chatbots work?
  AI chatbots use machine learning to understand and respond to questions. They look at patterns in conversations to figure out the best response. Over time, they improve by learning from new interactions.