4 Best AI Chatbots for eCommerce [2025]

AI adoption is the latest trend rising in enterprise spheres. With the ability to perform actions, make decisions, engage in natural conversation, and more, AI is augmenting business demands in a way once thought unimaginable. 

One AI sect growing in popularity among businesses is AI chatbots, which emulate human-like conversation to deliver more natural and intuitive interactions. 

Across all these applications, AI chatbots in eCommerce are proving to be a perfect match. Today’s customers increasingly shop online and have grown to expect seamless experiences.  

eCommerce stores are turning to AI chatbots to meet these demands. This article will explore 5 AI chatbots impacting eCommerce spaces with solutions that answer customer queries, fast-track sales, and provide 24/7 automated support.

1. Intercom Fin 

• G2 rating: 4.5/5 
• Best for: Automating customer support

When it comes to scaling customer support, Intercom’s AI chatbot Fin is a trusted enterprise solution. Working natively on Intercom, Fin offers the first AI agent delivering “human-quality” service. Fin delivers frontline customer support that lets businesses expand their reach while teams focus on more enriching work. 

A single connected system provides a centralized source of truth for managing your firm’s content and data. Fin learns from these knowledge pools to improve its understanding and reasoning the more that it learns. 

This self-improvement cycle means Fin generates the most up-to-date, reliable answers for customers. Fin can complete personalized requests targeted to each customer’s preferences, such as automating refunds, tracking orders, or processing payments.  

Offering omnichannel support, AI tools like the inbox, Copilot, and optimized ticket resolution, Fin rightly kicks off our list of eCommerce AI chatbots.

Key AI features

• AI-generated insights: Automatically gather data to optimize customer interactions.
• AI-powered tone matching: Ensure responses align with your brand’s voice.
• AI knowledge base: Access an intelligent, up-to-date repository for quick answers.

Integrations

• Salesforce: Sync with Salesforce for unified CRM and customer data management.
• Zendesk: Connect to Zendesk for improved support and faster response times.
• Shopify: Integrate with Shopify to manage orders and enhance customer service.

Pricing

2. IBM watsonx Assistant 

• G2 rating: 4.4/5
• Best for: Accurate customer support across various applications

IBM watsonx Assistant offers fast and friendly customer care for enterprises, making it an ideal AI chatbot solution. Its conversational agents heighten productivity while scaling support for businesses.

The platform features out-of-the-box large language models (LLMs) that combine machine learning models (ML) with natural language processing and understanding (NLP, NLU). This strengthens the performance of its conversational agents.

AI assistants leverage retrieval-augmented generation (RAG), integrating company data to refine their functions over time. This enables accurate, context-rich answers based on internal knowledge.

Users can access pre-built templates and a drag-and-drop conversation builder for easy setup and deployment. Watsonx agents help eCommerce businesses improve self-service experiences and streamline key processes.

The platform automates routine tasks, improving response accuracy and enhancing customer support. This supports business growth while ensuring smoother operations.

Key AI features

• Visual builder: Build AI assistants with an easy interface—no coding required.
• Self-service availability: AI assistants offer 24/7 support for a consistent customer experience.
• AI-powered analytics: Track conversation performance with detailed, data-driven insights.

Integrations

• SAP SuccessFactors: Integrate watsonx Assistant for smarter HR automation.
• Oracle HCM: Use watsonx Assistant to enhance HR processes.
• Workday: Boost HR management with watsonx Assistant’s AI support.

Pricing

Pricing

3. Hubspot Chatbot Builder

• G2 rating: 4.4/ 5
• Best for: eCommerce automation, lead qualification, 24/7 support.

The penultimate entry on our list, Hubspot Chatbot builder AI solution, comes in the form of conversations. 

Conversations are part of their Marketing Hub, and they let e-commerce companies enhance their live chat capabilities, qualify new leads, collect customer contact data, create tickets, and more.

The platform offers 24/7 chat, solving complex queries with real-time, personalized solutions. HubSpot’s chatbots use company data to adapt and provide accurate responses. Advanced agents with custom logic handle more complicated actions. A chatbot transfers customers to a human agent if it can’t resolve an issue. 

Pre-built templates allow quick bot setup, helping businesses deploy bots at scale. The visual editor also lets you easily customize chatbot conversations.

HubSpot helps businesses focus on the most critical conversations as customer needs change. This supports efficiency while maintaining a high level of support and engagement.

Key AI features

• No-code/low-code setup: Create chatbot sequences without coding.  
• Lead & email automation: Qualify leads and trigger emails after chats.  
• Personalized replies: Use HubSpot CRM data for tailored responses.

Integrations

• AskAI: Integrate with AskAI for AI-powered customer interactions.  
• Chatsimple: Connect with Chatsimple for easy chatbot management.  
• Botpress: Use Botpress to build custom chatbots with HubSpot CRM data.

Pricing

4. Ada 

• G2 rating: 4.6/5
• Best for: Large enterprises automating high-volume customer interactions

Ada is an AI transformation platform that offers eCommerce teams a strategic way to get ahead by leveraging AI agents. Their agents have saved countless hours of productivity for their human counterparts by augmenting many functions.

The platform’s easy-to-use builder lets teams quickly design and deploy automated responses, ensuring they bridge customer pain points. Ada’s high containment rate ensures that AI resolves most customer problems, letting teams deal with the backlog. It integrates well with existing systems, maintaining smooth digital workflows. 

Creating answer flows is simple, and the interface allows teams to organize responses effortlessly. Regular performance checks and reports offer teams valuable insights into how the system is working. Ada’s success manager supports teams through setup, helping to configure features for a smooth launch. Support is always available when needed, ensuring quick resolutions for both teams and customers.

Key AI features

• NLU: Understands customer queries in real-time.
• Automated conversations: Handles personalized interactions automatically.
• Analytics: Tracks interactions for insights on performance.

Integrations

• CRM: Connects with Salesforce and HubSpot.
• Messaging Apps: Integrates with Facebook Messenger and WhatsApp.
• Helpdesk: Syncs with Zendesk and Freshdesk.

Pricing

How to choose the right AI chatbot business?

The digital arena is spurring major transformations for businesses industry-wide. Characterized by digital adoption, a revolving door of innovative digital tools and technologies is being leveraged by top enterprises to get ahead. 

According to Grand View Research, the global chatbot market is forecast to reach USD 27.29 billion by 2030. This highlights the increasing role AI chatbots play in transforming eCommerce. 

As businesses continue to leverage AI to enhance customer service, the demand for efficient, user-friendly chatbot solutions will only rise, shaping the future of online shopping. 

Integrating the right AI chatbot can streamline operations and boost customer satisfaction, driving long-term growth. 

With evolving technology, staying ahead of the competition means embracing these innovations and finding solutions that meet customer needs and business goals, respectively.